Frequently Asked Questions
We work online, remotely and not from a central office. We use online tools to make things happen. Communication will initially be via email, zoom or phone. Whilst working with us we may communicate using any number of channels e.g. phone, Zoom, Hangouts, Slack, Trello or even Whatsapp. Whatever works for you.
What doesn’t work for us is unscheduled calls all day, every day. We don’t employ sales people, and our time is always in demand. Calls are limited to scheduled calls unless you are on a retainer contract.
Rarely do we meet clients face to face. We’ve been working 100% online and this allows us to keep costs down (ultimately for you).
We may make an appearance for special events, launches and invites. But we don’t do sales meetings, presentations and all that. Not our style. If you need face to face contact you will need to shop around.
Our main office is based in Co.Monaghan in the Republic of Ireland
We have a pricing page here which gives a basic overview of costs. All projects/websites are different and so we can only give an accurate estimate once we know exactly what you need. We may also need to review your code as well as integrations in order to give an accurate quote.
Please request a quote and someone will get back to you.
Some clients need us regularly. For these clients we offer a retainer contract with a fixed number of hours per month. This comes with a 6 or 12 months contract and a 3 month cancellation notice period.
The hourly rate is reduced based on a sliding scale of number of hours. More hours = a lower rate.
If you would like a quote for a retainer contract please conact us.
New clients: Established businesses with trading history are billed either once per month if working on an hourly basis or 50/50 if working on a fixed price project. High risk clients are required to pay 100% upfront for all work e.g companies with no trading history. Invoices are sent with 14 day payment terms.
Existing clients: we bill once per month. Invoices are sent with 14 day payment terms.
We prefer to have full access to your store + analytics so we can see the full picture.
If you need us to sign an NDA this is not a problem.